Refund policy

We value your trust, and we want to ensure clarity in how returns work at Kloah.

Products Cannot Be Returned Once Delivered

Once the product has been delivered, returns will not be accepted in adherence to our safety and hygiene standards.

If Your Order Arrives Damaged

• Inform us within 24 hours of delivery.
• Video proof of the unboxing is required.
• If eligible, we'll process a replacement or full/partial refund after reviewing the evidence.
• Once the replacement is dispatched, it is expected to be delivered within 4-7 business days.

Requests without unboxing videos or made after 24 hours won’t be eligible for refunds or replacements.

Return Process

• Email us at hello@kloah.in with your order ID and unboxing video.
• Once verified, refunds will be processed within 4 - 7 business days to your original payment method.

Note: Damages caused after delivery, improper use, or negligence will not be covered.

You can always contact us for any return question at hello@kloah.in.